RETURN POLICY

OUR RETURN POLICY LASTS 30 DAYS.

At loloclubbuy.com, We accept return of products. Customers have the right to apply for a return within 30 days after delivery the product.

In order to improve customer service, if the product received by the customer is damaged in transit and the product cannot be used or the product is wrong due to our error. Customers can contact us via email jeremyvon12@gmail.com. As long as the customer provides product pictures or videos confirming that the situation is true, we can directly send a new product to the customer and the customer does not need to return the product to us.

Returns for other reasons:

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address. 

Please contact our Customer service at jeremyvon12@gmail.com to get the return address.

The shipping cost of the returned product shall be borne by the customer.

 

Non-returnable products

1.Customized product
2.Gift Card

If you have not received the product, please contact our customer service team via email jeremyvon12@gmail.com to explain your situation. We will provide you with a solution.